F.A.Q
Im looking for a specific product and i cant find it online, is it possible to order it for me?
of course! Please feel free to contact us by Email / Phone / or any of our social media platform and we will do our best to have it shipped to you!
Are you delivering Fresh and Frozen items?
at that moment, we are able to deliver fresh, frozen and produce food only withing Toronto and the GTA -Canada.
Please feel free contacting us for further information.
Please feel free contacting us for further information.
the website seems to be Canadian Website, can i order to my home in the USA?
of course! even though we are shipping out from our canadian location, we are shipping all over North America.
I live in USA, would i be charged in CAD or i can be charged in USD?
not a problem! we will be charging you however you wish to be charged either USD or CAD is accepted.
When is my shipment will be sent out?
All orders are shipped within five business days Monday – Friday, with the exclusion of holidays (both Civil and Jewish). Processing time may take longer for very large orders, or if one of the items on the way and scheduled to arrive soon. in any case of that happening- we will contact you with an update. a Feel free to contact us if you're placing a larger order and would like a timetable.
Which carriers are we using?
We use the following carriers to deliver our orders:
UPS
USPS
FedEx
CanadaPost
For same day special delivery in Toronto we have our own private drivers to handle orders.
UPS
USPS
FedEx
CanadaPost
For same day special delivery in Toronto we have our own private drivers to handle orders.
Will I get tracking Number?
If a tracking number is provided and available by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The flat rate charged for the shipping of your order is based on the weight, size, and your location.
Bigger orders might be applied to an additional shipping charges.
We will update the customer if additional charges needed.
Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Bigger orders might be applied to an additional shipping charges.
We will update the customer if additional charges needed.
Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
What is Pre-Ordering?
A product labeled pre-order means that we are out sf stock on the moment-but more are on the way!
if interested in a Pre-order product, we highly recommend to order the item in advance rather than waiting for the item to arrive, this way you are ensured the item is yours.
if interested in a Pre-order product, we highly recommend to order the item in advance rather than waiting for the item to arrive, this way you are ensured the item is yours.
how long does it takes to receive Pre-Order items?
Pre-orders items usually takes between 2-3 weeks, therefore you might get the item faster than expected.
I have a store and i wish to carry your products, how can i make it happened?
of course! Please feel free to email us a list and quantity of the products you wish to order, as well with your phone number and we will contact you ASAP to add you to our whole-seller program provide you with the best prices possible.
